Privacy Policy

AUREN Amsterdam respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or subscribe to our updates.

This Privacy Policy applies to the website aurenamsterdam.com.

1. Who We Are

AUREN Amsterdam is responsible for the processing of personal data collected through our website and services.

AUREN Amsterdam
Papaverweg 34
1032 KJ Amsterdam, The Netherlands
Email: info@aurenamsterdam.com
Chamber of Commerce: 99833301
VAT ID: NL003892768B09

2. Personal Data We Collect

We may collect the following personal data when you use our website, place an order or contact us:

• name;
• billing and shipping address;
• email address;
• phone number, if provided;
• order details;
• payment status;
• customer service messages;
• IP address;
• browser and device information;
• cookie and website usage data;
• marketing preferences, if you subscribe to our mailing list.

We only collect personal data that is necessary for the purposes described in this Privacy Policy.

3. How We Use Your Personal Data

We use your personal data to:

• process and deliver your order;
• send order confirmations and shipping updates;
• provide customer support;
• handle returns, refunds and complaints;
• respond to contact requests;
• manage newsletter subscriptions;
• improve our website, services and customer experience;
• prevent fraud and secure our website;
• comply with legal, tax and administrative obligations.

4. Legal Basis for Processing

We process personal data only when there is a valid legal basis. Depending on the situation, we process your data based on:

• performance of a contract, for example when we process and deliver your order;
• legal obligations, for example tax and accounting requirements;
• consent, for example when you subscribe to our newsletter or accept certain cookies;
• legitimate interests, for example website security, fraud prevention and improving our services.

5. Newsletter

If you subscribe to our newsletter, we may use your email address to send you product news, collection updates and other AUREN Amsterdam communications.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

info@aurenamsterdam.com

6. Payments

Payments on our website are processed through secure third-party payment providers. AUREN Amsterdam does not store full credit card or payment card details.

Payment providers may process your personal data in accordance with their own privacy policies and applicable laws.

7. Sharing Personal Data with Third Parties

We only share personal data where necessary to operate our business and provide our services. We may share personal data with:

• webshop platform providers;
• payment providers;
• shipping and fulfilment partners;
• email and marketing service providers;
• IT, hosting and security providers;
• accounting, legal or administrative service providers;
• public authorities, if legally required.

These parties may only process your personal data where necessary and in accordance with applicable data protection rules.

8. International Transfers

Some service providers may process personal data outside the European Economic Area. If this happens, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

9. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy.

Order and invoice data may be retained for as long as required by tax and accounting laws. Customer service messages and marketing preferences are kept only as long as necessary or until you request deletion, where legally possible.

10. Cookies

Our website may use cookies and similar technologies to make the website work properly, analyse website usage and improve your experience.

Where required, we will ask for your consent before placing non-essential cookies.

You can manage or disable cookies through your browser settings or through the cookie preferences on our website, where available.

11. Your Rights

Under applicable privacy laws, you may have the right to:

• access your personal data;
• correct inaccurate personal data;
• request deletion of your personal data;
• restrict the processing of your personal data;
• object to certain processing;
• withdraw consent, where processing is based on consent;
• request data portability;
• file a complaint with a data protection authority.

To exercise your rights, please contact us at:

info@aurenamsterdam.com

12. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration.

However, no online system can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

If important changes are made, we may notify you through our website or by email where appropriate.

14. Contact

For questions about this Privacy Policy or how we handle your personal data, please contact us:

AUREN Amsterdam
Papaverweg 34
1032 KJ Amsterdam, The Netherlands
Email: info@aurenamsterdam.com
Chamber of Commerce: 99833301
VAT ID: NL003892768B09